Providing feedback or making a complaint

ChildFund Australia welcomes feedback from our supporters, and those individuals with an interest in international development issues. ChildFund Australia also believes that receiving feedback and responding to complaints are important ways for the organisation to improve performance and be accountable.

If you have any queries about our work or would like to make a complaint, please feel free to phone, fax or email us. Complaints can also be made in person, and our Complaints Policy can be downloaded for further information.

ChildFund Australia’s Supporter Relations department will be the primary body responding to feedback or complaints, and will make sure that these enquiries are either resolved or referred on to the relevant manager or department.

ChildFund Australia's contact details are as follows:

• Freecall number: 1800 023 600
• Sydney office: 02 9264 8333
• Fax number: 02 9264 3533
• Email (general enquiry): info@childfund.org.au
• Email (change of details): sponsor@childfund.org.au

Address: Level 8, 162 Goulburn Street, Surry Hills NSW 2010
ACN: 002 885 761
ABN: 79 002 885 761

Update your details

You can update your details online. Alternatively, please complete the form below to email ChildFund Australia:

Please complete this form to contact us