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FAQs

  • What is ChildFund Australia?

    From

    ChildFund Australia is an independent and non-religious international development organisation that works to reduce or eliminate poverty for children in the developing world. Using a child sponsorship approach, as well as public donations and government grants, ChildFund Australia directly implements programs in Vietnam, Papua New Guinea, Cambodia and Laos, and manages projects delivered by ChildFund Alliance affiliate organisations in Asia, Africa and the Americas.

    ChildFund Australia is a member of ChildFund Alliance - a global network of 12 organisations which assists more than 15 million children in 55 countries. ChildFund Australia is a registered charity and is fully accredited by the Australian Agency for International Development (AusAID).

  • Is ChildFund Australia affiliated to religious or other organisations?

    From

    ChildFund Australia is not affiliated with any religion, faith or other organisation. ChildFund Australia is a non-discriminatory, independent, not-for-profit organisation, assisting children, families and communities regardless of nationality, gender or religion. We respect the cultures and religions of all the people we help, encouraging spiritual growth only within the context of family and culture, and we do not evangelise.

    ChildFund was established in 1938 as the China's Children Fund. As recognition of a growing worldwide focus, to reflect the ethic of helping others and to keep the acronym (CCF), the official name changed to Christian Children's Fund in 1951. The name was then shortened to CCF Australia before the change to ChildFund Australia in October 2005.

  • How accountable is ChildFund Australia?

    From

    ChildFund Australia is a member of the Australia Council for International Development (ACFID) and a signatory to the ACFID Code of Conduct. The Code requires members to meet high standards of corporate governance, public accountability and financial management. As evidence of this accountability, ChildFund Australia is accredited by the Australian Agency for International Development (AusAID) to receive government grants. This accounts for around 10 per cent of ChildFund Australia's revenue.

  • How is this accountability measured?

    From

    Systems of community involvement and participation, finance and administration and results documentation and evaluation ensure ChildFund Australia's quality and accountability. The Annual Impact Monitoring and Evaluation System (AIMES) measures the impact of programs and allows ChildFund Australia to prioritise the delivery of critical services to children and their families.

    The key impact indicators are:

    • reduced under-five and infant mortality;
    • reduced under-five malnutrition; and
    • enhanced child and adult literacy.

  • Is ChildFund Australia audited?

    From

    The financial accounts of ChildFund Australia are independently audited on an annual basis by accounting firm KPMG. This process includes auditing the financial accounts of our country offices in Vietnam, Papua New Guinea and Cambodia (Laos will also commence shortly).

  • How can I get in touch with ChildFund Australia?

    From

    If you have any queries about our work or child sponsorship, please feel free to phone, fax or email us. ChildFund Australia's contact details are as follows:

    Address: Level 8, 162 Goulburn Street, Surry Hills NSW 2010
    ACN: 002 885 761
    ABN: 79 002 885 761

    If you are already a ChildFund supporter, please have your A00-reference number ready when you contact us.

  • Does ChildFund Australia have a refund policy?

    From

    Any request for refund of contributions already donated to ChildFund Australia by a sponsor/donor will be considered and determined on a case by case basis. Refunds will be made by cheque only.

    When a request for a refund is received, an assessment of the reason given for the refund request is undertaken. The following reasons will usually be considered favourably:

    • an error has been made by ChildFund Australia;
    • a sponsor/donor decides within the first 1-3 weeks of providing contributions that they have changed their mind and the funds have not already been remitted overseas;
    • a sponsor/donor banking details are fraudulently obtained and used;
    • the sponsor disputes agreeing to allocation of an additional child through ChildFund Australia marketing programs; or
    • a sponsor/donor contributions are paid in advance.

    The following reasons will not usually be grounds for a refund to be given:

    • the financial circumstances of the sponsor/donor;
    • the sponsor/donor denies or disputes having made a decision with ChildFund or one of its contracted marketing agencies to provide financial contributions; or
    • disagreement by the sponsor/donor with the nature of the programs provided by ChildFund.

    If it is agreed that a refund is to be made the sponsor/donor will be sent a cheque within five working days of the decision.

  • How does ChildFund choose communities to work with?

    ChildFund Australia understands that poverty is a complex problem that needs to be addressed with full community support. ChildFund Australia assesses where its aid is able to flow without political, religious or bureaucratic obstacles and liaises with government and community members to assess where needs are the greatest. ChildFund Australia, in partnership with our ChildFund Alliance affiliates, then creates programs in consultation with community leaders to provide practical assistance to children, families and impoverished communities.

  • How long do programs last?

    ChildFund Australia's program work is carefully planned with targets and goals to be achieved within set timeframes. Depending on the size and scale of the program, work can run from a number of months to many years. As ChildFund Australia is accredited by AusAID, all of our programs are audited to ascertain that funds are used to their maximum potential.

  • Are donations tax-deductible?

    Child sponsorship, Project Humanity and other donations over $2 are tax-deductible and GST free. You will receive an annual contribution summary each July for taxation purposes.

  • What happens when too much money is raised through an appeal?

    Funds raised in excess of an appeal target set by ChildFund Australia will be directed to other ChildFund projects in need of funding.

  • What is Project Humanity?

    To complement the locally initiated sustainable development projects, which are part of the child sponsorship program, ChildFund Australia, in partnership with ChildFund Alliance affiliates, uses other donations and government grants to help increase the impact of these projects and to develop more specific projects. Project Humanity initiatives enable us to provide solutions to challenges confronting many struggling communities, such as water, health, education and food.
    Project Humanity also assists developing communities in the wake of natural disasters, such as flooding, drought, famine and civil unrest, by providing support such as temporary shelter, food aid and emotional support.

  • Does ChildFund Australia need volunteers?

    ChildFund Australia does not normally provide employment for volunteer workers in its overseas programs, preferring to fill positions in national offices with local staff to promote the cultural appropriateness of the programs. There are some opportunities for volunteer staff in the Sydney headquarters.

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ChildFund Australia (ABN 79 002 885 761) is a Public Benevolent Institution and has Deductible Gift Recipient (DGR) status with the Australian Tax Office. Donations of $2 and over are tax deductible in Australia.

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