ChildFund Australia is committed to safeguarding the personal information you supply in accordance with the Privacy Act 1988(Commonwealth) and National Privacy Principles. ChildFund Australia understands the vital importance of protecting private information. Personal information is collected, used and protected as set out at below.
The information that ChildFund collects and stores typically includes:
ChildFund uses your personal information to:
ChildFund collects information that you provide to us over the phone, in correspondence, in person, via our website and related social media platforms, or in response to our fundraising appeals.
We also collect information from third parties who fundraise for us, or organise workplace giving.
If someone make a donation on your behalf, and asks that you receive information about their gift, we will collect the information they provide about you.
We also source information from public records, such as telephone directories and lists we purchase for direct marketing.
In order to understand how people arrive at the ChildFund Australia website and related social media platforms and how they use it, we rely on cookies provided by third parties. This enables us to assess the effectiveness of our online advertisements. Cookies do not reveal personal information, such as your name, address, phone numbers or email address. You can adjust your browser to disable cookies, but this may restrict your ability to access certain areas of our website.
ChildFund does not rent, swap or sell your details to any other organisation without your consent. However ChildFund may disclose personal information to:
If you sponsor a child, your name and address will be supplied to the ChildFund office in the country where your sponsor child lives. If you wish to visit your sponsored child in an overseas country, we may also reveal information that is legally required for security and police checks.
ChildFund may send you information about products or services offered by businesses that support our work. We do not disclose your personal information to these businesses. If you choose to become a customer of one of these businesses, by purchasing these products or services, they may choose to collect your information and send further offers to you.
ChildFund understands the importance of keeping your personal information safe and secure.
We use security encrypted response forms to protect the personal and financial information you provide us over the Internet. To confirm that your browser supports our encryption system, check for a security icon (usually a padlock) at the bottom of your screen.
We have secured our in‐house IT system with a firewall and anti‐virus scanners. We also ensure that all personal information is removed from computers before disposal or sale.
Hard copy files are kept in secure cabinets and staff are trained in our privacy procedures. Only authorised staff have access your information and only when it is required.
If you sponsor a child, please ensure you follow ChildFund Australia’s guidelines on communicating with, and visiting, sponsored children, to ensure your privacy is maintained. All communication between you and your sponsored child must go through a ChildFund office in Australia or overseas. This includes but is not limited to post, electronic communication, on‐line and post and face-to-face visits.
ChildFund Australia will destroy or de‐identify your personal information when we no longer need it for the purpose for which it was collected, unless the law requires otherwise.
You are entitled to access all of your personal information that ChildFund Australia has collected and stored. To request access, please contact us using the contact details below.
If you want to change or update your personal information, please contact us and include your name, postal and email address and phone numbers, as well as your ChildFund Australia supporter number (A00 number). Please contact us using the contact details below.
If you don’t want to receive communications or marketing materials, please contact us using the contact details below.