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Privacy policy

ChildFund Australia is committed to respecting the privacy of supporters and online visitors and pledges its best efforts to that end. Please read the following policy to understand how any personal information received by ChildFund Australia will be treated.

This policy may change from time to time so please check back periodically. If you have any questions in relation to ChildFund Australia's Privacy and Security Policy please contact us.

1. In general, you can visit the ChildFund Australia website without telling us who you are or revealing anything about yourself. Our service provider automatically recognises and records each visitor's domain name server address, date and time of visit to the ChildFund Australia website and pages viewed. Our service provider only discloses aggregate information to us about the number and types of visitors and does not collect personally identifiable information (such as email address, name and address). This is anonymous statistical data and no attempt will be made by ChildFund Australia to identify users on their web browsing activities. We use this data to only evaluate our website performance and improve the content of the website.

2. There are times, however, such as when you choose to donate money, sponsor a child or contact us using the forms on the ChildFund Australia website that we will ask you to provide specific information, such as name and address details, in order for us to process your donation, sponsorship or enquiry properly (refer to points 4 and 5 for further information). ChildFund Australia does not collect sensitive information, such as political or religious beliefs, about supporters or online visitors. Specific terms and conditions may apply to these different services and these terms and conditions may wholly or partly supercede this general statement.

3. If you choose to provide personally identifiable data whether by mail, electronically or by telephone this is provided to ChildFund Australia alone and may be entered into our databases. We may also use the information to send you communications about ChildFund Australia that we feel might be of interest to you, such as information advising you of upcoming events, services, products, volunteer or support opportunities. If you do not wish to be contacted by ChildFund Australia, please let us know.

4. ChildFund Australia is committed to taking reasonable steps to protect the personally identifiable information that is provided to us. We do not sell to or swap any data with any external company or organisation. ChildFund Australia, however, may release information about you where we are required by law to disclose the information. Unfortunately no data transmission over the internet can be guaranteed to be 100 per cent secure. As a result, while we strive to protect personal information, ChildFund Australia cannot ensure or warrant the security of any information that you transmit to us, and you do so at your own risk. Once we receive your transmission, we employ our best efforts to ensure its security on our systems which cannot be accessed by outside agencies or non-ChildFund Australia staff.

5. The user provided details are collected by One Reason's software and systems, forwarded to the electronic payment gateway for processing of payments and forwarded to ChildFund for internal use. No payment or personal information provided by the user in the course of sponsoring, donating, or joining Project Humanity is kept by any One Reason software or systems after the transaction has been completed.

6. Every donation or sponsorship contribution made to ChildFund Australia through our website is secured using very high-level encryption technology. The real-time payment system authorises a payment within 6-10 seconds of a user clicking the "submit" button. A 40 or 128 bit SSL (Secure Sockets Layer) is used between a user's internet browser and ChildFund Australia's website, and 1024 bit java encryption (with a double 56 bit DES key) between donations.com.au and the Australian Banking Network.

7. In order to provide a comprehensive and useful website, ChildFund Australia's site contains links to other websites. ChildFund Australia does not take any responsibility for the content or privacy practices of these websites.