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Complaints

Welcome Back !

You have Gifts for Good in your basket.

Thanks for Coming Back !

Are you ready to change a childs life? There are over 300 children who urgently need a sponsor

Welcome Back !

We noticed you were looking to sponsor a community. Your support will not only change the life of a child, but an entire community.

Welcome Back !

Last time you were here, you were looking to help vulnerable children and families. Your support can save and change lives.

ChildFund Australia holds itself to account with the communities and children with whom we partner, as well as the many individuals and organisations who support our work. We are committed to upholding high levels of public accountability and transparency.

We welcome any direct communication regarding our practices. Receiving feedback and responding to complaints are important ways for ChildFund Australia to improve its performance and maintain accountability. Please get in touch with us using the methods below. You can also download a copy of our Complaints Policy.

Talk to us on:
1800 023 600
or write to us using the form below.

Childfund Contact details

  • 1800 023 600 or +61 2 9264 8333 if you’re outside Australia
  • Level 8, 162 Goulburn Street, Surry Hills NSW 2010
  • ChildFund is a signatory to both the Australian Council for International Development’s Code of Conduct, and the Fundraising Institute of Australia’s Principles and Standards of Fundraising Practice. If you believe ChildFund Australia has breached the standards set by these organisations, you can make a complaint directly to:
    Australian Council of International Development or
    Fundraising Institute of Australia
  • If people believe that the actions of any person (or a group of people) working or volunteering for ChildFund do or could constitute Reportable Conduct they should raise the matter through our Anonymous Reporting Mechanism.

Get in touch

You can make a direct complaint using the form below