A request for a refund of contributions already donated to ChildFund Australia by a donor will be considered and determined on a case-by-case basis.
When a request for a refund is received, an assessment of the reason given for the refund request is undertaken. The following reasons will usually be considered favourably:
- an error has been made by ChildFund Australia;
- a donor decides within the first 1-3 weeks of providing contributions that they have changed their mind and the funds have not already been remitted overseas;
- a donor banking details are fraudulently obtained and used; or
- a donor contributions are paid in advance.
The following reasons will not usually be grounds for a refund to be given:
- the financial circumstances of the donor;
- the donor denies or disputes having made a decision with ChildFund or one of its contracted marketing agencies to provide financial contributions; or
- disagreement by the donor with the nature of the programs provided by ChildFund.
If it is agreed that a refund is to be made the donor will receive the refund within ten working days of the decision.