ChildFund Australia understands that poverty is a complex problem that needs to be addressed with full community support. ChildFund Australia assesses where aid is able to flow without political, religious or bureaucratic obstacles and liaises with government and community members to assess where needs are the greatest. ChildFund Australia, in partnership with our ChildFund Alliance affiliates, then creates programs in consultation with community leaders to provide practical assistance to children, families and communities.
A request for a refund of contributions already donated to ChildFund Australia by a donor will be considered and determined on a case-by-case basis.
When a request for a refund is received, an assessment of the reason given for the refund request is undertaken. The following reasons will usually be considered favourably:
- an error has been made by ChildFund Australia;
- a donor decides within the first 1-3 weeks of providing contributions that they have changed their mind and the funds have not already been remitted overseas;
- a donor banking details are fraudulently obtained and used; or
- a donor contributions are paid in advance.
The following reasons will not usually be grounds for a refund to be given:
- the financial circumstances of the donor;
- the donor denies or disputes having made a decision with ChildFund or one of its contracted marketing agencies to provide financial contributions; or
- disagreement by the donor with the nature of the programs provided by ChildFund.
If it is agreed that a refund is to be made the donor will receive the refund within ten working days of the decision.