When will I receive a reply?

A complete exchange of letters takes about sixteen weeks (6 – 8 weeks each way). This time allows for translation and transportation to and from the child, who may live in an extremely remote area. We rely on a network of community volunteers to collect the letters and often deliver them on foot to each child.

If you don’t receive a reply from your child in over four months, please call us on 1800 023 600 or email info@childfund.org.au and we will look into this for you.

If your sponsored child is too young to write or they speak another language, please don’t worry as there will be help available from either a family member or ChildFund staff.  This will continue until they feel able and happy to write themselves.   Please be patient and persevere as regular correspondence will help build this confidence.