COVID-19 CRISIS APPEAL

LEARN MORE

Is correspondence affected by Covid?

Welcome Back !

You have Gifts for Good in your basket.

Thanks for Coming Back !

Are you ready to change a childs life? There are over 300 children who urgently need a sponsor

Welcome Back !

We noticed you were looking to sponsor a community. Your support will not only change the life of a child, but an entire community.

Welcome Back !

Last time you were here, you were looking to help vulnerable children and families. Your support can save and change lives.

We continue to face challenging times as a result of Covid-19. International postage has been significantly impacted and deliveries may be delayed or temporarily suspended for some countries. The situation constantly changes, depending on the restrictions in both the destination country and Australia.

During this period, we encourage you to stay in contact with your sponsored child. If you wish to write a letter, the post office is best positioned to advise you of the latest situation when you try to mail it. If you are unable to send your letter, please contact Supporter Relations on 1800 023 600 as some countries can accept emails instead.

We are continuing with our much-loved greetings cards. For some countries, there may be delays in getting your card to your sponsored child. Please rest assured that ChildFund is doing everything in our control to ensure children still receive their packs as soon as possible. Any post that cannot be mailed will be safely stored and sent at the earliest opportunity.

At this time, there may also be delays in delivering correspondence from your child back to you. We know this is frustrating, but ask for your patience.

A complete exchange of letters takes about sixteen weeks (6 – 8 weeks each way). This time allows for translation and transportation to and from the child, who may live in an extremely remote area. We rely on a network of community volunteers to collect the letters and often deliver them on foot to each child.

If you don’t receive a reply from your child in over four months, please call us on 1800 023 600 or email info@childfund.org.au and we will look into this for you.