Communications Specialist – Helpline

Welcome Back !

You have Gifts for Good in your basket.

Thanks for Coming Back !

Are you ready to change a childs life? There are over 300 children who urgently need a sponsor

Welcome Back !

We noticed you were looking to sponsor a community. Your support will not only change the life of a child, but an entire community.

Welcome Back !

Last time you were here, you were looking to help vulnerable children and families. Your support can save and change lives.

Scope of Work:

This consultancy will lead programming to promote the awareness of GBV and FSV, Helpline services and referral pathways in PNG and ensure evidence-based approaches when developing communications activities.  The objectives are to increase visibility of the helpline and promote its services, with a focus on reaching women, children and youth.


Key Deliverables:

  • A review and evaluation of the existing Communication and Visibility Plan, and development of new plan encompassing changes to Helpline services and context (e.g., COVID-19 and expanded services).
  • The development of a package of promotional and outreach materials for target audiences (children, youth and women) that may include brochures, images, posters, presentations, and Facebook content etc.
  • Development of an Information Brief for children and youth with focus on Mental Health and Psychosocial Support, and access to the Helpline.
  • Communication campaign to increase accessibility of Helpline to women experiencing GBV and FSV.


Role of ChildFund Papua New Guinea:

  • Provide literature and key documents as required
  • Provide ongoing advice to the consultant as required.
  • Assist the consultant in gaining access to key stakeholders (NGO’s, Government etc.) as may be required.
  • Give detailed feedback on materials and reports.

Objective of the feasibility study:

The feasibility study’s objective is to provide ChildFund and the CIMC-FSVAC with sufficient information to identify if the current transition proposal is viable. Depending on the recommended outcome, a concrete action plan should be identified to support the successful transition, alternatively, a contingency plan and/ or next steps should be identified. The study will support decision making on the future and long-term sustainability of the helpline.


The study will provide a well-founded basis for further developing the transition proposal concept, in which the prerequisites, opportunities, and risks have all been clarified. By going through this process, the viability will be identified, unsuitable investments will be avoided at an early stage and other opportunities identified.


Tasks for the consultant:

The consultant will be responsible for planning and implementing the feasibility study.  Close consultation is required at every step with ChildFund, FSVAC, the Helpline advisory committee, and an Ad Hoc Transition steering group that will be established, including obtaining the approval of the study design and key deliverables.